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Hancock's Embroidery & Craftworks

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information [Using PayPal's Secure Site]

How That Information Is Used:

This information will be used only as needed to fill orders, to contact buyers with questions, or to send email with special offers (if authorized). We will not share or sell your information to anyone. Ever.

Our Commitment To The Security of Your Data

All Credit Card information is collected and processed through Paypal.com's secure payment servers.

Contact Us

Please contact us by phone or email if you have any questions.

Please Note: Most of our orders ship from our location in 7-10 business days. Intricate custom or larger orders may take longer. Thanks so much for your patience.

Many of our items are shown with optional embroidery - items do not include embroidery unless otherwise stated.

Font & Thread Color Choices Fonts & Thread Colors

Monograms can be done in one of two ways, aBc indicates that you want a traditional monogram style embroidery (the last name is usually the middle initial and will be larger than the other two letters, all letters will be done in caps unless otherwise stated by the customer.

ABC indicates that you want all the initials the same size and that the order you put them in is the way you want them embroidered.

Note: Embroidered items are considered to be custom orders and, as such, are not returnable unless the mistake is due to HANCOCK'S EMBROIDERY error. Please double-check size and color choices before you order. Sale items are non-refundable.

510-490-1106 rhancock1001@comcast.net www.hancocksembroidery.com