We have been providing our customers with apparel, accessories and custom embroidery since 2005. Let us help you today.
Our contact information:
Hancock's Embroidery
4606 Stratford Ave.
Fremont, CA 94538
510-490-1106 (9a-5p, Pacific Time Zone)
Email: robin@hancocksembroidery.com
robin@hancocksembroidery.com
4606 Stratford Ave.
Fremont, CA 94538
510-490-1106 (9a-5p, Pacific Time Zone)
Email: robin@hancocksembroidery.com
robin@hancocksembroidery.com
Shipping Information: Please click box in upper right hand corner to view our shipping information.
Generally, Products will ship within 5-7 business days after confirmation of order. Actual shipment date depends on product and personalization and will be determined when order is placed.
International orders are accepted, however, please contact us via email to confirm shipping options and cost prior to placement of your order.
Refund, Returns and Cancellation Policies:
We take Customer Serivce to heart -- Our goal is your complete satisfaction. Problems or mistakes due to an error on our part, will be corrected as soon as possible. We will work with you to correct any other problems with your order. Please contact us by email or phone within 30 days of purchase. All Returned orders will incur a 20% restocking fee unless an error was made on our part. Shipping fees are the responsibility of the buyer. All returned merchandise must be returned in original condition. A credit will be issued when the item is received at our location. Sale items are non-refundable.
Personalized items are refundable for mis-representation of product only.
Generally, Products will ship within 5-7 business days after confirmation of order. Actual shipment date depends on product and personalization and will be determined when order is placed.
International orders are accepted, however, please contact us via email to confirm shipping options and cost prior to placement of your order.
Refund, Returns and Cancellation Policies:
We take Customer Serivce to heart -- Our goal is your complete satisfaction. Problems or mistakes due to an error on our part, will be corrected as soon as possible. We will work with you to correct any other problems with your order. Please contact us by email or phone within 30 days of purchase. All Returned orders will incur a 20% restocking fee unless an error was made on our part. Shipping fees are the responsibility of the buyer. All returned merchandise must be returned in original condition. A credit will be issued when the item is received at our location. Sale items are non-refundable.
Personalized items are refundable for mis-representation of product only.
Many of our items are shown with optional embroidery - items do not include embroidery unless otherwise stated.
Our standard fonts are Print(Arial) and Script(Script MT Bold). If you are interested in a different font.... Check out the font selection in the gallery page. If you want a specific font please make a note of it in the notes section when going through check-out.
Monograms can be done in one of two ways, aBc indicates that you want a traditional monogram style embroidery (the last name is usually the middle initial and will be larger than the other two letters, all letters will be done in caps unless otherwise stated by the customer.
ABC indicates that you want all the initials the same size and that the order you put them in is the way you want them embroidered.
Note: Embroidered items are considered to be custom orders and, as such, are not returnable unless the mistake is due to HANCOCK'S EMBROIDERY error. Please double-check size and color choices before you order. Sale items are non-refundable.
510-490-1106 hembroidery@comcast.net www.hancocksembroidery.com
Our standard fonts are Print(Arial) and Script(Script MT Bold). If you are interested in a different font.... Check out the font selection in the gallery page. If you want a specific font please make a note of it in the notes section when going through check-out.
Monograms can be done in one of two ways, aBc indicates that you want a traditional monogram style embroidery (the last name is usually the middle initial and will be larger than the other two letters, all letters will be done in caps unless otherwise stated by the customer.
ABC indicates that you want all the initials the same size and that the order you put them in is the way you want them embroidered.
Note: Embroidered items are considered to be custom orders and, as such, are not returnable unless the mistake is due to HANCOCK'S EMBROIDERY error. Please double-check size and color choices before you order. Sale items are non-refundable.
510-490-1106 hembroidery@comcast.net www.hancocksembroidery.com
